Return Policy & Form
 JCS Merchandise Returns Policy
  • All merchandise must be in its original undamaged packaging with all inserts (for example, operating instructions).

  • All merchandise returns and exchanges must be made within ten business days of the date of invoice.

  • A credit memo must be issued by our customer service department for an item to be picked up and credited. Driver must have a copy of the memo or call from the customer office to receive a faxed copy or R/A number. Driver must leave customer a copy of the return authorization with customer before taking merchandise. We will make the utmost effort to issue all credits and pick-ups within 48 hours of notification, with the exception of furniture, which will be picked up as soon as possible.

  • Furniture orders must be in original packing to be returned.

  • Machines must be returned with all operating instructions and warranty papers.

  • Special order items may not be returned unless they are damaged.

We value our customer relationships and commit to making returns an easy process not only for the merchandise, but the accounting process of the return.
 

 Return Authorization Form
You may submit this form online or print it out and fax to (956) 686-0274.
 
Your Name
Company Name *required
Email Address *required
Phone Number
PO Number
Item(s) to be returned
Invoice #
MFG Part #
Qty
Reason for Return

  

Call Customer Service at (956) 686-6578
or 1-800-773-1739 with any questions.